Director of Department for Quality Management
and Curriculum Development,
Academy of Economic Studies
E-mail: cdcfp@ase.md
The article presents some requirements for making up an evaluation system, as well as main components and phases of an effective evaluation process. It also presents a model of management’s evaluation based on competences, such as cognitive and management activities, i.e. management of people, resource management, information management and quality assurance.
Key words:quality, processes, internal and external evaluation, management’s evaluation
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