Practical approaches to introduction of system of quality management in educational institution

Osminin Konstantin Adolfovich

Candidate of Technical Sciences.

head of department of quality management

LLC "Zlatoust Electrometallurgical Plant"

E-mail: q-system@mail.ru

Presented are practical approaches to introduction in educational institutions of system of quality management according to requirements of ISO 9001 standard, aimed at bettering results and effectiveness of activity, as well as raising of contentment of customers and other interested sides. Attention is paid to problem moments of the process of formation of quality system in educational institutions.

Key words: system of quality management, education, educational institution, introduction of ISO 9001, certification.

References

1.      Federal law No. 273-FZ “On education in the Russian Federation”, December 29, 2012.

2.      International standard ISO 9001:2008 (GOST ISO 9001-2011) “Systems of management of quality. Requests”.

3.      International standard ISO 9000:2005 (GOST ISO 9000-2011) “Systems of management of quality. Basic regulations & vocabulary”.

4.      GOST R 52614.2-2006 (IWA 2:2007) “Systems of management of quality. Guiding instructions for use of GOST R ISO 9001-2001 in the sphere of education”.