Standardization of social management

UDC 005::316:006.3/.8

https://doi.org/10.20339/AM.02-22.069             

Yuliya V. Karavaeva, Cand. Sci. (Pedagogy), Associate Professor of Department of Sociology and Management at Lipetsk State Pedagogical P. Semenov-Tyan-Shansky University, e-mail: jvkaravaeva@yandex.ru

Svetlana V. Litvinova, Deputy Head of the Document Management System Support Service, IS-Service LLC, e-mail: sv.litvinova@inbox.ru

The article presents the results of the analysis of the current system of national standards of the Russian Federation, carried out in order to identify the level of standardization of social management. The areas of management related to the consideration of issues of standardization of regulation of social relations are identified: quality management, business continuity, sustainable development, organizational culture and knowledge, risk. The elements of social management that are most often used in the standards are described: characteristics of the state of subjects of social interaction, methods and techniques of social management. The orientation of standards on social management is considered from the position of referring to its main procedures: goal formation, decision-making, organization of social action, analysis of results. Within the framework of each procedure, an analysis of the standardization of its operations was carried out, which made it possible to determine the overall level of standardization of social management and conclude that the standards focus on such elements of social management as regulating the relationship of the organization with stakeholders, human resource management, monitoring customer satisfaction, training and use of personnel, leadership development.

Key words: social management, social action, organization, standardization, state standard, employee, interested party.

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